Saks Fifth Avenue Sold a Lemon
A new dress bought online always needs to be pressed before wearing it. In this particular case, we were pressing a Teri Jon dress. In order to remove the wrinkles on this “Dry Clean Only” garment, we applied steam. We do this plenty of times every week. And unless the care label says that steam should not be applied, this is about the only way to remove wrinkles from this type of fabric. Keep in mind that we only steamed the dress. We didn’t dry clean it since it was brand new.
But something went wrong this time. This high-end dress actually shrank which is really unusual. Not only are garments sold in the U.S. required to be pre-shrunk, they
are also required to stand up to the treatment in the care label. This care label only stated “Dry Clean Only.” It did not restrict the application of steam..
So we sent this dress to an independent testing lab and learned that the fabric was treated with a sizing agent during the manufacturing process to give the body, weight and the feel to the dress. Tests concluded that the fabric became unintentionally overstretched during the application and curing of the sizing agent. When stem was applied to the fabric, the sizing dissolved causing “relaxation shrinkage.”
With this written report in hand, we contacted the Saks online people and eventually reached the higher ups in their customer service department. They were polite but clearly stated that they would not take responsibility for this, saying that they had not had any similar complaints about this dress. My question is, “So What?” The dress couldn’t be worn without steaming and did not hold up to normal steaming processes.
It makes me wonder how a name like Saks Fifth Avenue gets a good reputation. It wouldn’t happen at Nordstrom...or at Champion Cleaners!
Buyer Beware...at least with Saks!